Dynamics 365 + Teams | Microsoft Dynamics 365
See how organizations can drive higher levels of employee engagement as well as enhance the customer experience by putting Dynamics 365 and Microsoft Teams into the hands of the entire workforce—from sales teams to field technicians.
Microsoft Dynamics 365, Dynamics 365 Customer Insights, Customer Data Platform, Dynamics 365 Marketing, Connected Customer Experience, Microsoft Teams, Event Management, Digital Events, Event Attendees, dynamics 365 field service, predictive field service, service, field service, Accelerate Cross-Organization Collaboration, dynamics 365 sales, sales, collaboration, customer service, customer service ecosystem
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Dynamics 365 Customer Engagement Featuring Teams Integration Webinar Series

A recurring characteristic of agile and resilient organizations is the ability to break down data, people, and work silos to enable seamless collaboration, teamwork, and innovation. This webinar series will spotlight how organizations can implement these characteristics and drive higher levels of employee engagement as well as enhance the customer experience by putting Dynamics 365 and Microsoft Teams into the hands of the entire workforce—from sales teams to field technicians. 

Episode 1: Turn Attendees into Loyal Customers with Dynamics 365 Marketing and Microsoft Teams 
In this first episode, we’ll demonstrate how you can elevate your webinars and events as part of a connected customer experience. Find out how Microsoft Teams and Dynamics 365 Marketing have been integrated to enable you to nurture relationships, win customers, and earn their loyalty faster.

Episode 2: Delivering Exceptional Service Experiences with Dynamics 365 Field Service and Microsoft Teams
In this 2nd episode, we’ll provide a first-hand look at how G&J Pepsi uses Dynamics 365 Field Service and Microsoft Teams to deliver exceptional service experiences to their customers. You will hear how Dynamics 365 Field Service uses data-driven AI that enables companies to predict, detect, and resolve issues before customers even realize there’s a problem. 

Episode 3: Accelerate Cross-Organization Collaboration with Dynamics 365 Sales and Microsoft Teams
Get a first look at new capabilities in action and learn how everyone in your organization can achieve more together as one business, right in the flow of work. In this 3rd episode, we’ll introduce new and upcoming integrations between Dynamics 365 and Microsoft Teams that enable everyone across your organization to connect, communicate, and collaborate on business tasks and processes in a seamless, natural, and secure way.

Episode 4: Resolve Customer Issues with the Power of Collaboration 
In this 4th session, we’ll introduce new and upcoming integrations between Dynamics 365 Customer Service and Microsoft Teams that empower agents to rapidly resolve customer issues by collaborating with the right expert in the Customer Service Ecosystem. 

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